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Customer Care

Boots by M highly values the customer service. Your contentment is our joy! We love our boots and we want you to love them too! Our collection handmade boots are crafted in the USA & Mexico. With the highest quality of materials and the finest leather the boot maker is using its craftsmanship to manufacture a real piece of art.

As a result of the natural products we use and the artist’s involvement in every stage of the process there will be variances from one pair of boots to the next. These inequalities are proof of the craftsmanship of our styles. Please be aware that the photos and samples we provide are for reference and slight variances in grain, tone and color add character and make your pair unique.  

The online store is open 24/7. An online purchase is quick, convenient and risk free. On all your purchases you have 14-days money back guarantee. The boots and the box must be returned in perfect condition. Free recorded delivery on all orders over €100,- (exclusively to the Netherlands). Shopping at Boots by M web store is a great alternative when you don’t have a chance to visit us.

Opening hours:

Monday: Closed
Tuesday: 10:30am - 5:30pm
Wednesday: 10:30am - 5:30pm
Thursday: 10:30am - 5:30pm
Friday: 10:30am - 5:30pm
Saturday: 10:30am - 5:30pm
Sunday: 13:00am - 5:00pm

Our address is:
Boots by M
Noordeinde 100
2514 GM The Hague

Don’t hesitate to contact us for any advice on our collection of cowboy boots. The contactdetails are info@bootsbym.nl or +31 (0) 70 346 39 55.

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