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Delivery & Returns

How does Boots by M ship your order to the Netherlands, Belgium and Germany:

We pay the shipping costs for purchases over €50,-. Read below which shipping categories there are:

  • All orders with Boots by M, above €100,- are sent by registered and insured mail via PostNL. For orders above €100,- Boots by M takes care of the shipping costs. You will receive a track & trace code by email, so you can track the package yourself.
  • Orders under €100,- are sent as a standard package via PostNL. You will receive a track & trace code by email, so you can track the package yourself.
  • For orders under €50,- within the Netherlands, you pay a personal contribution to the shipping costs. The amount of the contribution depends on the size of the purchase. The product will be sent as a standard package (€8,-) or as a letterbox package (€4,-) via PostNL. You will receive a track & trace code by email, so you can track the package yourself.
  • For orders under €50,- to Belgium or Germany, you pay a personal contribution to the shipping costs. The amount of the contribution is €5,-. The package will be sent via PostNL. You will receive a track & trace code by email, so you can track the package yourself.

How does Boots by M ship your orders to other destinations:

  • Within Europe other destinations, you pay a contribution to the shipping costs based on the DHL Express rate depending on the weight of the purchase. These costs vary between €50 and €60. These shipping costs are paid directly via the webshop. You will receive a track & trace code by email, so you can track the package yourself. Exceptions to this are islands, the shipping costs to these destinations are always in consultation. Please contact us at [email protected].
  • For orders to England, Scotland, Wales and Northern Ireland, you pay a contribution to the shipping costs based on the DHL Express rate. These costs amount to €70. These shipping costs are paid directly via the webshop. You will receive a track & trace code by email, so you can track the package yourself.
  • For orders to the United States, Canada and Mexico, you pay a contribution to the shipping costs based on the DHL Express rate depending on the weight of the purchase. These costs vary between €60 and €70. These shipping costs are paid directly via the webshop. You will receive a track & trace code by email, so you can track the package yourself.
  • For other destinations outside Europe, please contact us via [email protected].

Purchases with shipping destinations outside the European Union are not subject to European VAT rules. In practice, this means that no 21% VAT will be charged on these purchases. The price of the articles is automatically shown in the webshop without VAT.

When can I expect delivery?

  • We deliver all our products directly from our own stock with the exception of special orders (which are subject to a production time).
    For the delivery of the packages we use the services of PostNL and DHL Express.
    In practice, this means that the package will be delivered to you within 1-2 working days.
    With the track & trace code that you receive from us via email, you can track your package yourself during the logistics process at PostNL. PostNL also delivers on Saturdays, but not on Sundays and public holidays.

What happens if I am absent on delivery?

  • If you are not present on delivery, you will receive a message from PostNL that you can pick up the package at a PostNL location nearby. If it concerns a registered package, you must submit proof of identity.

What about delivery on weekends and public holidays?

  • PostNL does deliver on Saturdays, but not on Sundays and not on the usual holidays.
    During the holidays, for example around Christmas, delivery may take a little longer than usual due to the crowds. We ask for your understanding for this. You can always follow the package in the logistics process at PostNL via your track & trace code.

Can I also pick up the product myself?

  • Of course you can also pick up the package from us. Please call in advance so that we can prepare your package. You will find the necessary information at the bottom of the home page.

Can I also have the product delivered to a different address?

  • You can also specify a different address to which it should be delivered. During the ordering process you have the option to specify a different delivery address in addition to the billing address. This applies to domestic shipments.
    You can also choose to have the order delivered to a PostNL Parcel Point in your area. If this is preferred, please let us know by e-mail or telephone.

Exchange or return

  • If an item you purchased from Boots by M does not meet expectations or is too small or too large and you want to exchange it, we can do that without any problems. You must inform us of this within 7 days after receipt of the articles by e-mail to [email protected], stating the reason for the exchange or cancellation of the purchase. Products to be returned must be in our possession within 14 days after receipt at your address, otherwise the purchase will be final.

If you choose to receive the purchase amount back, the amount will be refunded to your account within 30 days after we have received the return shipment in good order. We do not reimburse the shipping costs paid for returning the purchase.

Items delivered on special order cannot be exchanged or revoked.

The exchange or withdrawal is subject to a number of conditions:

  • The costs of returning the items to Boots by M are for your own account.
  • The item and the original packaging of the item must be undamaged and must not show any signs of wear/use, however minor, this also applies to the soles of the boots.
  • If a boot box from a return is received damaged by us, we will charge you €10 to replace this unusable box. Therefore, always use packing paper or plastic to protect a box to be returned.
  • To return an item, you must first contact us. Items that you have not registered with us for return or cancellation and items that are not or not sufficiently stamped will not be taken back.
  • In addition, items to be returned by you (from the Netherlands) must always be sent by registered or insured post, as you are responsible for loss and/or damage to packages that are returned to us. Check the PostNL website for these costs.

Return address:
Boots by M
Noordeinde 100
2514 GM The Hague
The Netherlands

If you have any questions about an exchange or withdrawal, please contact us.

Not good? Money Back!

  • Boots by M only wants satisfied customers. This means that if, for whatever reason, you do not like the purchase, you can simply return the product for an exchange or a refund. You have 14 days to do this.

My question is not listed, what can I do?

  • Didn't find the answer to your question among the questions on this page? You can of course email or call us (+31 (0) 70 3463955) with a specific question. We are happy to speak to you.

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